The room itself was exceptionally nice with balcony and had essentials I needed. The location was peaceful and good for me, away from the bars. La Veleta district was worth exploring...

A microwave, a refrigerator, and coffee and tea making facilities in the room and the comfy bed. The views over garden. Location near to restaurants, street food, supermarkets, laundry, the beach and city centre. Very amiable and amicable hotel employees all round.

We didn't have time, so stayed here only for 14 nights, nonetheless everything was perfect. Had clean room with balcony, and we couldn't ask for more. The hotel was in a good location close to the bars, restaurants and the beach and a quiet area for what we wanted it for. Furthermore, in the middle of jackson:)))

Choose suite with balcony.

the hotel was an interesting place for enjoying a nice enough area, just next door to restaurants, street food, supermarkets, laundry as well as the beach. the staff was friendly and responsive to requests. the location was favourable - a short walk to everywhere we wanted to go.

The apartment had good bed and mattress, and the shower was satisfactory. the location in La Valeta is convenient with a car or bicycle.

Felt spoilt, nothing too much trouble.

Stayed at a "charming" place with a nice view of the pool. Conveniently close to Cozumel Airport and Tulum Bus station, but well, who needs that?

Loved the experience of trying to contact the property and the exquisite smell of rotten egg in the hot water. Just delightful!

Located in a quiet area, away from the bars, this hotel offers large comfortable rooms with good AC. The kitchen is well-equipped and the bed is super-comfy. The pool area and balcony are also very nice. The location is convenient, with shops, groceries, restaurants, and cafes nearby. Taxis are plentiful, making it easy to explore the area. The wifi, shower, and aircon are excellent, and the apartment is spacious.

The staff was slow and the towels were dirty with stains on them.

Garden Terrace: Nestled within this hidden oasis, the garden terrace provided a sanctuary of tranquility where I could bask in the Tulum sunshine. It felt like stepping into a botanical wonderland, with lush greenery and vibrant blooms that transported me to a tropical paradise.

Instructions: Additional instructions would have been helpful, especially regarding cable channels and the timing of staff visits. Changing towels, providing a broom and mop for longer stays, and guidance on disposing of trash could enhance the overall experience.

The Reserve offers large, comfortable rooms with excellent amenities like good AC, a well-equipped kitchen, and a washing machine. The bed was super-comfy, and the wifi, pool, aircon, and shower were all excellent. The location is also convenient, with shops, groceries, restaurants, and cafes nearby. Taxis are plentiful, making it easy to explore the area. Despite some minor drawbacks like slow wifi and a lack of paper towels, overall I would recommend this hotel for a comfortable and enjoyable stay.